Terms and Conditions

Welcome to our online store, a proud venture based in verdant Girona, Spain. Our shop is strictly mail order-only, focusing on delivering high-quality products – curated with care and passion – directly to your doorstep. We believe in providing an exceptional shopping experience that exceeds your expectations.

Taking pride in our commitment to transparency and customer service, we provide comprehensive Terms and Conditions and a clear Privacy Policy. These documents are crucial for us to ensure a smooth and respectful user experience. We understand that navigating legal terms can sometimes be a daunting task, which is why we encourage you to reach out to us if you have any questions or need further clarification. Your satisfaction is our top priority, and we are always here to assist you!

Terms and Conditions of Freaky Cacti

Please note that we will only do business with you if you’re aged eighteen or over. It’s your responsibility to ascertain the legality of our products in your country before ordering, as we cannot keep up with global law.

1. Supplier identification

www.freakycacti.com is a site operated by Will Druett (trading as “Freaky Cacti”).

Correspondence address: Will Druett (Freaky Cacti), Urb. Resid. Park Bustia 185, 17412 Ma├žanet de la Selva, Spain. Please note that this is only a mailing address – we do not accept walk-in trade at this time.

We are fully regulated by Spanish law.

2. Privacy Policy and Cookies

The website is owned by Will Druett.

Contract execution

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

Email newsletter

If you sign up to our newsletter we may use your email address to send you information about products or services. You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

Cookies and monitoring

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of Freaky Cacti. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

  • Strictly necessary cookies – These are cookies that are essential to the operation of our website.
  • Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.
  • Functionality cookies – These cookies are used to recognise you when you return to our website.
  • Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

  • The IP address of your computer.
  • The referring website from which you have got to our website from.

The reasons for this are:

  • To confirm whether you may purchase specific items based on your country of residence and its regulatory framework.
  • To make ongoing improvements to our website based on this data.
  • To see our most popular sources of business.

Disclosure of personal data

We may disclose your personal data:

  • To other companies within our group.
  • If we sell our business.
  • To agents and service providers.
  • In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cybercrime or to protect the website, rights, personal safety of person/s.

In extremely rare cases, we may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

If you are concerned about your data, you have the right, subject to the payment of a small fee, to request access to personal data which we may hold or process about you.

Please also refer to our Privacy Policy for full details of the cookies implemented on this website.

3. Product information

Please be aware that – while Freaky Cacti always offers the highest possible quality products, from ethical renewable sources – due to their organic nature, we cannot absolutely guarantee either 100% seed germination viability or a live plant’s minimum lifespan, etc. Although to be fair, no-one one the planet can, whatever they might claim to the contrary!

4. Right to cancel

All customers have the right to cancel their orders under the Distance Selling Regulations which gives consumers extra protection when buying online.

You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods. However, please be aware that we cannot accept returns for live plants, nor seeds that have been sown, etc.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us (in the condition you originally received them, e.g. unsown and in their original packaging) to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

You will not have any right to cancel a purchase for the supply of any goods returned to us in a worse condition than you received them.

5. Legality and Personal Responsibility

By using this site, you are agreeing to the Terms and Conditions of doing so. One important condition is that you are ordering for legal purposes and not ordering anything which you know or believe to be illegal or otherwise restricted in your country of residence. While we try to keep up with global legal regulations, it can be difficult to stay up to date, particularly as we carry so many different products.

We’ve added (and will continue to add) notices stating any known country restrictions, on a per-product basis – as well as to remove the “Add to Basket” button where applicable. Let us know if you see anything sold on our site which you believe should not be sold to residents of countries not yet listed.

Please take personal responsibility and don’t try to order anything you shouldn’t – we are aware of VPNs and other cloaking techniques! Any such orders which somehow make it through will be cancelled and refunded manually should this occur.

6. Notices

All notices you send us must be sent to the contact details on this site. We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served twenty-four-hours after an email is sent or three days after the date of posting of any letter). In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

7. Conclusion

These terms are governed by Spanish law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by Spanish law. You and we both agree that the courts of Spain will have non-exclusive jurisdiction.